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Contacting Us
Call Center hours
By E-mail
By Phone
By FAX
By
Mail
Shipping
Return Policy / Satisfaction Guaranteed
Payment Methods / Security Code
Order Status
Privacy & Security
International Orders
Sizing Guidelines
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Contacting Us |
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Mental
Call Center Hours
M-F 8AM-5PM
(CST)
By E-mail:
Questions: -
service@mentalgear.com
Comments: -
Tell Us What You
Think of Mental
By Phone:
US Toll Free: 1.800.726-7247
US Customers: 1.254.420.1010
International Customers: 001.254.420.1010
By FAX:
US Customers: 1.254.420.1301
International Customers: 001.254.420.1301
By Mail:
Mental
118 Ava Drive
Hewitt, Texas 76643
USA
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Shipping |
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General Shipping Information
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Fill out your shipping address exactly as it
should read. Do not forget to include any apartment number, suite
number, or building number. We cannot be responsible for an
incomplete address that you provide. It is best to include a phone
number to help the Driver locate you during daytime delivery.
If you select a commercial delivery address on Standard Ground
Shipping, your package may get to you a day or two earlier.
Commercial addresses generally require having someone present when
the driver delivers. For insurance purposes, we must have "DO NOT
DRIVER RELEASE" on the carton, so you may have to wait until you
sign the release paper to get your package the following day.
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Shipping Charge
Calculator |
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Order Total |
Shipping |
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0 |
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25.00 |
6.15 |
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25.01 |
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50.00 |
7.15 |
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50.01 |
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100.00 |
7.95 |
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100.01 |
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150.00 |
9.95 |
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150.01 |
and above |
11.95 |
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These shipping rates are
applicable to the continental United States only.
Rates to Alaska, Hawaii, and U.S. Territories will be higher than
those shown in the calculator.
Oversized items will require a slight increase of the shipping
charges shown above.
Your credit card will be billed for any difference in actual
shipping charges upon shipping.
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Standard Shipping
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For Standard Ground Shipping we utilize one of the
following carriers: FedEx Ground, UPS, US Postal Service, Airborne
Express, or LTL Carrier for larger orders. To estimate your
shipping costs, go to our shipping calculator. Orders requesting
Premium Shipping will take priority over Standard
Shipping orders.
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Premium Shipping,
Overnight and Two Day Shipping
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Premium Shipping:
1. Check the PREMIUM SHIPPING option during checkout.
2. We will choose the quickest method available without
exceeding the calculated shipping charges. The level of service
varies depending on the size and weight of the order. In most
cases, the level of service will be FedEx Express Saver
which usually arrives in two-three business
days but is not guaranteed.
3. If the calculated PREMIUM SHIPPING charges
are not enough to cover actual shipping charges, we will contact
you prior to shipment for approval.
4. For time definite level of service, choose
Overnight or Two-Day service - SEE BELOW
Overnight and Two Day level of service:
1. Please make a note in the
SPECIAL INSTRUCTIONS field during checkout.
2.
We will
notify you with an estimate of shipping charges. Upon your
approval, we will process the order.
The additional
delivery charges are billed to the card on file.
3. You can consent to additional shipping charges by indicating
your pre-approval in the SPECIAL
INSTRUCTIONS. We will process the order according to your
instructions and charge your account for the applicable shipping
charges.
4. If the order cannot be processed same day due to
inventory availability, we will
notify you immediately.
We utilize FedEx for
Overnight or Two Day delivery. Orders
requesting Overnight and Two Day Shipping will take priority
over Standard Shipping orders. Your credit card
will be billed for the difference in actual shipping charges upon
shipping.
Overnight shipments will be delivered on the
next business day. Two Day shipments will be
delivered on the second business day following the day shipped.
Saturday delivery may be available, please call
to request this level of service.
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How Can I get FedEx
to leave a package without requiring a signature. What is a
release waiver?
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As long as a tracking number has not been generated, you can
contact your local FedEx branch and put in a "Signature waiver" to
either require or not require a signature for delivery. Call
1-800-GO-FEDEX.
If a tracking number has been generated for your order and once
FedEx attempts an initial delivery, they will leave a delivery
notice on your door. On the reverse side you’ll find the same
"Signature release waiver". Fill it out and they will follow your
instructions on their next delivery attempt. Some FedEx drivers
will leave a package if they are familiar with the neighborhood
and consider it safe to do so. That is completely up to the FedEx
driver.
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United States
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Domestic 48 States
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Mental uses
various carriers to ship orders. For Standard Shipping we use
one of the following: FedEx Ground, FedEx Air
Express Saver, United States Postal
Service, UPS Ground or LTL Carrier for larger orders. For Next Day or Second Day
levels of service
we use FedEx.
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Alaska, Hawaii, US
Protectorates
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We utilize United States
Postal Service Priority Mail Service for these
orders.
Once you exceed 5 lbs the service is zoned. The further the
destination, the more expensive the shipment costs will be. We
can arrange service thru FedEx which
is considered an Air Service and is generally more expensive.
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APO/FPO
We will not ship to P.O. Box unless it is a
military APO. APO/FPO orders shipped by the United States Postal
Service and take one to two business days to process and on
average five to ten working days to arrive. However, Mental cannot control delivery time. For APO/FPO
orders, this may take 2-4 weeks at times.
Please include the APO/FPO postal code in the zip code field.
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International Shipping
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Mental uses
the following carriers for International Orders: FedEx
and Global Priority Mail. International Orders require a physical street
address and phone number. We are required to provide a commercial
invoice for all International Orders. International orders can
take as long as 3 business days plus the dateline where
applicable.
International Orders may take a day extra because of the paperwork
involved.
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Canada
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For shipments to Canada, we utilize USPS Global
Priority Mail, Federal Express, and
Airborne Express. Shipments to
extended areas of Canada may increase the cost of shipping. We are
able to provide quotes Monday through
Friday on regular business days. Some quotes may take more than 24
hours because we have to wait for a freight company to quote us.
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Other Countries
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For shipments to countries other than Canada, we
utilize USPS Global Priority Mail and FedEx and
Airborne Express. Shipments to
extended areas may increase the cost of shipping. We are able to
quote rate's Monday thru Friday on regular business days. Some
quotes may take more than 24 hours because we have to wait for a
freight company to quote us.
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Special Shipping Requests
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To arrange for a special shipment request please
e-mail service@mentalgear.com,
or Phone:
254.420.1010 , or Fax: 254.420.1301.
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Improper Address
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If you do not provide us the complete proper
address or if you request the package to be delivered to another
address (other than the one you originally provided us with) and
our shipping company charges us, your credit card could be charged
up to an additional $10.00.
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Return Policy /
Satisfaction Guaranteed |
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What is the
Mental
return policy?
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We are committed to having happy customers that not only
can't wait to shop again but go out and tell their friends about
Mental. That's why we offer a
100% MONEY BACK GUARANTEE. In the unlikely event that you are
unhappy with your product simply return it within 10 days for a 100%
refund.
Items returned must be accompanied by the original packaging and
materials. Items must be in NEW and UNUSED condition. All returns
will be inspected prior to credit being issued.
CLOSEOUTS are not
returnable. SPECIAL ORDER items that are not regular in stock items
are also not returnable.
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Mental will
issue a full refund less the original shipping charges by crediting
the credit card or mailing a refund check. If the return is due to
an error on our part, a full refund will be credited to your account.
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How do I
return an order?
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If you should need to return an item first
request a Return Merchandise Authorization (RMA) from a
customer representative by
calling us or sending
an e-mail
message. Packages without an RMA number
clearly marked on the outside of the package will not be
accepted. We cannot accept C.O.D. deliveries. Return
shipping charges are your responsibility. We recommend the use
of an insured parcel service, such as UPS, FedEx, Airoborn
Express, etc. We recommend you insure the item when
shipping.
Please allow a
minimum of 30 days for us to receive and process your return or
exchange. We’ll credit or refund the value of the merchandise
total and any taxes you were charged. Adjustments to credit
cards will be made within two billing cycles. All returns will
be refunded to your original purchase credit card.
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International
Returns
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The customer is responsible for any additional duty, taxes,
brokerage fees and insurance fees that may be assessed for returned
items shipped internationally. Shipping charges are the
responsibility of the customer for warranty replacements. The
customer is also responsible for any duty, tax or brokerage fees and
insurance for replacements. Closeouts and
demo items are not returnable either domestically or
internationally.
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Payment Methods / Security
Codes |
Mental accepts the following credit cards:
Visa, MasterCard, Discover, and American Express.
Mental also accepts Money Orders and Cashiers
Checks. Select Phone/Fax as
payment method during the checkout process. We will process
your order upon receipt of payment.
Mail Payments to:
Mental
118 Ava Drive
Hewitt, Texas 76643
USA
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It is an important new Internet security
feature that now appears on the back of most Visa/MasterCard and Discover
cards, and on the front of American Express cards. This new code is a three
or four-digit number which provides a cryptographic check of the information
embossed on the card. The security code
helps validate that the customer placing the online order actually has
the credit card in his/her possession, and
that the credit/debit card account is legitimate.
Visa/MasterCard and Discover Users
Flip your card over and look at the
signature box. You should see either the entire 16-digit credit card number
or just the last four digits followed by a
special 3-digit code. This 3-digit code is your Card Security Code.
American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just
above and to the right of your main credit card number. This 4-digit code is
your Card Security Code.
The security code is only printed the card and it
is not contained in the magnetic stripe information nor does it appear on
sales receipts or billing statements - you must have the card in your
possession in order to use this code.
Card Security Codes are not raised, so they are not scanned into standard
credit card readers. In theory, these numbers are only visible to you. When
you give your Card Security Code to a merchant, you assist the merchant in
verifying that the order is being placed by you, the card holder.
If this code is printed on your card, YES, you
must enter the code. Visa, MasterCard, Discover and American Express now
require Internet stores to obtain the security code for all cards that have
a code printed on them. In order for this transaction to be accepted and
processed, you must enter this code if it's printed on your card. This is
done for your protection.
***If your European or Asian credit card does
not have a Security Code, you may enter the letter X or call/fax your order.
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If you cannot read the number on your card,
enter the letter "I" as in "illegible" in the CVV field. This will let your
bank know that the number is there, but cannot be read. Putting in an "X"
instead of an "I" may cause your bank to deny the sale.
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Order Status |
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How do I
check the status of my order?
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You may inquire into the
status of your order at any time by clicking on
Order Status
on the Mental homepage. Order status will
include shipping status (pending or in transit) and
order detail (customer order ID, item detail, shipped date, anticipated arrival
date, shipper tracking number and the number of packages).
PLEASE NOTE: At times we may
ship from multiple warehouses or have items drop shipped by one of our suppliers so your
items may arrive separately.
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Privacy & Security |
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What is
the Mental policy on privacy?
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Mental takes your privacy very
serious. Mental does not sell or give away
sensitive personal information (such as credit card information) to any company
outside of Mental. Additionally, from time
to time manufacturers assist Mental with
fulfillment and shipping in certain product categories, and in those cases these
companies receive your name and shipping address so that they can process and
ship orders properly.
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Is it safe to send personal information like my credit card and telephone
number?
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Security of your on-line
transaction is paramount at Mental. All
transactions, and information gathering, are completed on our secure server.
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Safe Shopping Guarantee
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Under federal law, a credit
card issuer cannot make you liable for charges in excess of $50.00 that result
from the unauthorized use of your credit card. There are similar federal laws
that relate to debit cards. Exceptions do apply, and you will have to comply
with the rules of your credit card or debit card issuer, so please contact your
card issuer for further details.
If a credit card or debit card issuer assesses you a fee because of the
unauthorized use of your credit card or debit card on our site,
Mental will reimburse you for such amount
up to $50.00.
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What is
Secure Server Technology?
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When you're in secure mode,
your computer and our server begin communicating, sending data back and forth in
an encrypted format. The encryption features of browser software are
exceptionally powerful and ensure the security of this data as it is transmitted
to our server. Your browser in secure mode will display a URL address beginning
"https://" rather than the standard "http://". The "s" stands for "secure." In
Netscape NavigatorTM (versions 3.0 and earlier), the broken key symbol in the
lower left corner of your browser window will become a solid key in secure mode.
If you're using Netscape Communicator 4.0TM or higher, look for the padlock in
the same space: it's open in standard mode and closed in secure mode. In
Microsoft Internet ExplorerTM, you'll see a padlock symbol at the bottom of your
browser window when the browser is in secure mode.
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What are Cookies?
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Cookies are a feature of
browsers allowing your computer to keep track of items added to your Shopping
Cart.
If the Shopping Cart has no items and/or total showing, please enable
Cookies.
In Netscape use Edit / Preferences / Advanced.
In Internet Explorer go
to Tools / Internet Options / Security / Custom Level.
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International Orders |
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On the Checkout Page
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Indicate the country to which the order will be shipped on the
Order Information page during the checkout process. For
orders shipping to Canada, please select the correct province from the
State/Province list. For
orders shipping to countries other than the United States and Canada, please select
"Not Applicable" from the State/Province list.
Please enter as much address
information as possible in the two address lines provided, including the
Postal Code.
Be sure the correct Province or
"Not Applicable" is entered in the State/Province
field. Be sure your country is entered in the Country
field. For orders shipping to countries without a Postal Code, enter "XXXXX" in the
postal code field.
If there are any other address details,
information or instructions, please enter those into the "Special
Instructions" field at the bottom of the screen.
Select "Continue"
button
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- Because of
increased internet fraud, we are requiring proof of card ownership
for ALL NEW International orders. Before we process any NEW
INTERNATIONAL ORDERS we must have a copy of the credit card
statement with the name and address of the customer the order is
being billed to on file. It must be either faxed to us at 011-254-420-1301
or mailed to us at Mental
118 Ava Drive
Hewitt, Texas 76643 Attn: Order Processing. Please
contact customer service with any questions
service@mentalgear.com
or by phone 001-254-420-1010.
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Where does
Mental ship?
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Mental also delivers to all
U.S. possessions and to APO/FPO addresses via U.S. Priority Mail. Standard delivery
charges apply. Please note that Federal
Express delivery is not available
to APO/FPO addresses.
PLEASE NOTE, we will not ship to the following countries due to high fraud
histories: Belarus, Columbia, Egypt, Korea, Malaysia, Singapore, Romania,
Russia, Indonesia and Taiwan. If you insist, we still will not ship to the
following areas with unreliable postal service: Latin America, South
America, Africa including the Middle East, Israel, Italy, and Greece. So
please, do not ask and do not attempt to place a order. You will just be
wasting your time.
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How
does Mental ship?
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Mental uses the following carriers for
International Orders: Federal Express, and USPS Global Priority Mail. International Orders require a
physical street address and phone number. We are required to provide a
commercial invoice for all International Orders. International orders can
take as long as 3 business days plus the dateline where applicable.
Deliveries will not be made on Saturdays or holidays. International Orders
may take a day extra because of the paperwork involved.
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International Shipping Charges,
Shipping Estimates, Duties and Customs
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Shipping charges calculated on the order
confirmation are not accurate for international
orders.
International orders requiring adjustments to the
shipping charge will receive a message via email estimating any additional
shipping charges. You must respond to this message and authorize the
adjusted shipping charges for the order to continue to be processed.
Be
sure to include your correct email address and the exact shipping amount
will be calculated and sent to you by email. We are able
to quote rates Monday thru Friday on regular business days. Some quotes may
take longer than 24 hours
pending a response from FedEx for the estimated charges. Aall
prices are quoted in U.S. funds.
All shipping charges to international
addresses, with the exception of Canada, are figured by weight and by the country of
destination.
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International
customers will be responsible for payment of any applicable duties at the
time an order arrives at its destination.
Any applicable duty and/or taxes will be billed
separately to the package recipient after going through your
country's customs.You
must contact your local Department of Commerce for any duty and taxes that
may be added. Mental orders only include the cost of the item and
the shipping. Any duty or taxes may be added at the time of delivery.
Every order we ship is triple checked by our staff before it is packed.
However, once a package leaves our store with an international destination
we can no longer be held responsible if something happens to it in customs.
If customs opens your package and charges you duty, confiscates merchandise
or anything else of that nature we cannot be held accountable.
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International
Returns
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The customer is responsible for any additional duty, taxes, brokerage fees
and insurance fees that may be assessed for returned items shipped
internationally. Shipping charges are the responsibility of the customer for
warranty replacements. The customer is also responsible for any duty, tax or
brokerage fees and insurance for replacements. Closeouts
are not returnable either domestically or
internationally.
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Sizing Guidelines |
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| Adult
Hat Sizing |
| Measurements |
S |
M |
L |
XL |
| Adult Head Size (inches) |
21 1/2 -
21 7/8 |
22 1/4 - 22 5/8 |
22 7/8 - 23 1/2 |
23 7/8 |
| Adult Hat Size |
6 7/8 - 7 |
7 1/8 -
7
1/4 |
7 3/8 - 7 1/2 |
7 5/8 |
| Youth Hat Sizing |
Designed to fit children ages 3 -7
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Adult Long Sleeve
T-Shirt Sizing |
| Size |
Small |
Medium |
Large |
X-Large |
XX-Large |
| Body Width (inches) |
18.50 |
20.50 |
22.50 |
24.50 |
26.50 |
| Body Length |
27.00 |
28.50 |
30.00 |
31.50 |
32.75 |
| Collar Width |
1.00 |
1.00 |
1.00 |
1.00 |
1.00 |
| Sleeve Length (SS) |
8.00 |
8.25 |
9.00 |
9.25 |
9.75 |
| Sleeve Length (LS) |
21.50 |
22.50 |
23.00 |
23.50 |
23.75 |
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Women's
T-Shirt Sizing |
| Size |
Small |
Medium |
Large |
X-Large |
XX-Large |
| Body Width (inches) |
15.00 |
17.00 |
19.00 |
21.00 |
23.00 |
| Body Length |
22.00 |
23.00 |
24.00 |
25.00 |
26.50 |
| Sleeve Length (SS) |
5.00 |
5.50 |
5.50 |
6.00 |
6.00 |
| Collar Width |
0.50 |
0.50 |
0.50 |
0.50 |
0.50 |
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